Customer Support

The purpose of any business is to create a mutually beneficial relationship between itself and those that it serves. When it does that well, it will be around tomorrow to do it some more.

People don't want to communicate with an organization or a computer. They want to talk to a real, live, responsive, responsible person who will listen and help them to reach the satisfactory level.

You can be doing any kind of business and Support Guru can help you in reducing the cost and increases profit by serving and retaining your customers round the clock in a timely fashion.


  • Agents will be selected by you.
  • Trained by you or we will train them to your specifications.
  • Same employees talk to your customers everyday.

We provide

  • Packages customized to your needs.
  • Specialization of the process outsourced due to time and focus applied on it.
  • We aim at and provide high levels in Quality of service we offer. We set standards for process, follow and monitor them. Results of monitoring are used for continual improvement in the services we offer.
  • Reporting of support activity made available on request for perusal at your end to keep tab of how your needs are being met with.
  • Enhanced customer satisfaction due to our presence 24/7/365 through all channels.
  • Excellent customer service. Our agents are the strongest feature of our value proposition, as we believe that the quality of our work depends on the quality of our people.

How we can grow together

The amount of focus we give for Quality and Client Relations is reflected by the fact that references have been major source of our expansion/growth.

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Process audit, internal feedback sessions, client feedback sessions, follow-up and continual improvement are regular activities.

We customize our contact center services to suit your needs from being a seamless extension of your customer support services to offer a complete range of contact center services to resolve all your customer queries. We help you to acquire customers, serve them, retain them and bring in more.

Application Support
SaaS Product Technical Support
Remote Infrastructure Support
Hosting Support
Product Support
Open Source
Customization and Support
Blade Server Support
Technical /Non Technical
Customer Support
Hardware Product Support