Product Support

Support Guru offers product support services to global companies and supports wide range of product line up. Support Guru serves as an extended business unit for the companies, thus serving their end users, partners and prime customers located world wide. Support Guru serves as a partner on offering support to the products as well as helps on the maintenance. Support Guru can help you on reducing the product deployment and maintenance costs also help lengthen the life, usage of the product.

Support Guru caters support to technology, technical product companies through a Global delivery center along with various communication channels like phone, email and Live chats. Any product or support requests placed over the IVR's can be routed to us as voice mails and we would respond to the customers / partners on an effective manner.

Support Guru offers the following key services:

  • Help Support on basic usage of the products.
  • Educate the customers and partners about the product and its features.
  • Awareness on the best Do's and Don’ts.
  • Effectively working together with the Core Product development team / Hardware team and report on the bugs identified within the product.
  • Deploy software / firmware patches immediately on release.
  • Periodical review meetings with Key customers and partners to ensure the effective usage of the product.
  • Providing pro-active and reactive support.
  • 24/7 availability to cater Global customers.
  • Exclusive Hotline services for prime customers.
  • Presales consultation for the customers and branding of the product.
  • Global Inventory management and logistic solutions ensuring the product deliveries.
  • Account Management Services for prime customers.

Why Support Guru’s Product Support Services:

  • 24/7/365 seamless services.
  • Qualified Support Engineers
  • Excellent communication skills.
  • Collaborative approach and work closely with global workforce.
  • Stringent process oriented approach, and resolving business complexities.
  • Efficient teams to carry out Bug-Fixing and ongoing maintenance.
  • Variety of product support plans ranging from Level 1 to Level 3.
  • Well equipped test lab environment for deploying the products for the internal team’s real time experience with the product.
  • Expertise on Change Management.
Application Support
SaaS Product Technical Support
Remote Infrastructure Support
Hosting Support
Product Support
Open Source
Customization and Support
Blade Server Support
Technical /Non Technical
Customer Support
Hardware Product Support